Professional repair
for your Mercedes-Benz van. So that your vehicle is available again as quickly as possible.

‘I give 100 percent – always.’

’You rely on your van being back on the road quickly after a repair – and that’s exactly what my colleagues and I make happen every day in our Mercedes-Benz workshop. We have the right equipment and detailed repair information ready for a wide range of tasks. Thanks to my extensive training and ongoing development at Mercedes-Benz, I’m also able to carry out even complex repairs swiftly and precisely. That way, we help maximise your vehicle’s availability and ensure greater planning reliability for your business.’

Inhouse Technician at Mercedes-Benz

Our claims management for you

Expert van repair that keeps your business moving.

You and your team cover thousands of kilometres in your Mercedes-Benz vans. And even with careful driving, scratches, dents or stone chips are often unavoidable over time. The good news: our Mercedes-Benz specialists are highly trained to carry out all types of repairs – efficiently, precisely and regardless of complexity or scope.

For efficient claims management, we rely on smart digital systems – from damage reporting and scheduling to vehicle drop-off and return. That means full transparency and control throughout the entire repair process.

Our services for you.

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Minor repairs and cosmetic repairs From rim repairs to paint repairs: damaged areas are treated locally and restored based on the original texture and colour. And, of course, in certified Mercedes-Benz quality. Button

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Effective processing Depending on the type and extent of the damage, repairs can be carried out either at a Mercedes-Benz workshop or directly on your premises – with Mercedes-Benz Mobile Service ^[1][2] . Where possible, we can also integrate repair work into already scheduled workshop visits, helping to reduce downtime even further. Button

Major damage Whether minor damage or accident-related repairs – we carefully assess each case to determine the most suitable repair methods along with the appropriate tools and specialised equipment. Thanks to our professional repair process, your van is restored to its original condition and full safety standards. Button

Digital damage report – we make it easy for you. If you notice damage to your vehicle, you can rely on our network of authorised Mercedes-Benz service partners. Just get in touch with us online:

1. Take photos of the damage
We recommend taking three to five well-lit images that clearly show the extent of the damage.

2. Report the damage online
Fill in our online form and select your preferred Mercedes-Benz service partner.

3. Make use of our service
Your selected Mercedes-Benz partner will contact you promptly, provide a non-binding repair quote and support you throughout the next steps. Button

Need a repair? We’re here to
help – with speed and precision. We assess the damage and carry out professional repairs in line with Mercedes-Benz manufacturer standards. You’re welcome to use our digital damage reporting tool or contact a Mercedes-Benz service partner near you directly. Find an authorised workshop

Other ways to take your business further.
Haven’t found what you’re looking for yet? Perhaps one of these topics will help you.

Mercedes-Benz Electric Vehicle Services With Mercedes-Benz Electric Vehicle Service, your electric van is comprehensively covered. Benefit from the integrated maintenance package, battery certification and our expertise in high-voltage battery repairs. Learn More

Mercedes-Benz ServiceCare Whether it’s maintenance, wear and tear, or unexpected repairs: with the Mercedes-Benz ServiceCare packages for service and extended warranty, you don’t have to worry about vehicle availability or unplanned workshop costs. Learn More

Mercedes-Benz Mobile Service The workshop that comes to you. Our specialised Mercedes-Benz technicians take care of your van directly on-site. From maintenance and repairs to software updates. ^[2][1] Learn More

Mercedes-Benz Fleet Services Work more efficiently with tailored solutions. The Mercedes-Benz Fleet Services allow you to benefit from a maintenance and repair management that combines technical know-how with cutting-edge technology to meet the needs of your fleet. Learn More

Haven’t found what you’re looking for yet? Perhaps one of these topics will help you. Other ways to take your business further. Perfection is the goal. That’s why accessories should also be a perfect match for your Mercedes model. With our selection of products for safety and comfort, our carrier systems, the car charging infrastructure or even the styling extras, you can be sure: you get the quality you are used to, perfectly matched to your star.

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GenuineParts v. Non-genuine parts Seemingly genuine: look out for counterfeit parts. Your Mercedes-Benz service partner protects you from counterfeit products. Because unfortunately, where it says Mercedes-Benz on the outside, it doesn't always say Mercedes-Benz on the inside. Counterfeiters are increasingly specialising in copying vehicle replacement parts. In the process, safety-relevant parts such as brake discs and pads, windscreen wipers, windscreens, chassis parts or filters are increasingly being copied. Counterfeit parts often seem deceptively genuine, to the point that not even experts can easily identify them at first glance.

[1] A service fee is charged for travel to and from your location, which will be communicated to you prior to confirming your booking. The cost of travel is set by the selected service partner.

[2] The following conditions must be met for Mercedes-Benz Mobile Service to be carried out: Your vehicle must be located on private property (private premises/business site) with a solid surface and reliable mobile network coverage. The owner or leaseholder of the property must consent to the work being carried out. A minimum clearance of 1.5 metres around the vehicle is required. The service technician will assess the working environment on site prior to starting. The requirements depend on the specific work to be carried out. The service technician will check these conditions before commencing work and inform you of any limitations to the service in advance, if applicable.

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